Terms & Conditions
We know from our own experiences of shopping online that it’s important to feel secure and protected, so we go out of our way to make sure that’s how you feel when shopping with us too. Our Terms and Conditions (or T&Cs) outline everything you need to know to ensure that shopping with us is safe, secure and fair. If you’re uncertain about your rights under these T&Cs, or you want any explanation about them please get in touch before you place your order.
1 Our no quibbles guarantee
We want you to be delighted every time you shop with us, however we appreciate that occasionally your items may arrive and not be quite what you had in mind. With our no quibbles guarantee you can return your purchase to us in its original condition within 30 days, and we’ll issue a full refund for the price you paid for your items. Items need to be returned at your cost, unless they’re defective.
2 Our details and contact details
Pinter & Martin Ltd is a company registered in England (number 03367702). Our registered office is 6 Effra Parade, London SW2 1PS, UK. You can telephone us on +44 (0)20 77376868, our office hours are Monday to Friday 9.30am - 5.30pm, but if you would like to visit us, please make an appointment. If you have any compliments or complaints about our products or services email firstname.lastname@example.org.
3 Privacy & security
We value your privacy, and you will only hear from us regarding your order, unless you choose to join our mailing list at check-out. You can unsubscribe form the mailing list at any time. Our checkout is secured by Thawte and Paypal.
4 Terms & Conditions (T&Cs)
In order to comply with the European Union (EU) Directive on Distance Selling, you must agree to our T&Cs before your order can be processed. By submitting your order, you are acknowledging that you have read and agreed to our T&Cs. They govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. As a consumer you may have other statutory rights granted by law which are not affected by these T&Cs. Our T&Cs are modelled on those recommended by the fair web trade organisation Safebuy.
6 Purchasing from us
By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for purposes other than those stated in our Privacy & security statement without asking your first. If you’d like your details to be removed from our system, email us and we'll do so promptly. We’re not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your payment will be taken prior to sending the goods ordered - usually within 24 to 48 hours of the goods being ordered. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability. Errors and omissions excepted (for example if we accidentally sell at below our cost price). If you create an online account with us you can view your orders when you login to our site. You can also ask us to send you details of any orders you have placed.
7 Order confirmations
You'll receive confirmation of your order by email - please check your junk mail folder if you haven't received it after placing your order. Please check that the details contained in this email are correct. If there are any mistakes, please let us know immediately. Your confirmation email is neither an invoice nor a formal acceptance of your order. Invoices are sent with the goods. If we are unable to fulfil part or all of your order (due to having sold out for example), or if there is an error in your order, we will advise you as soon as possible. If payment has been made on an order that we are unable to fulfil we will immediately refund you by the same method you paid us.
8 VAT & duty
The prices shown on the product pages include UK VAT (where applicable) at a rate of 20%, however most of our products are books, which are zero rated. Our VAT number is GB 702005308. If you're outside the European Union (EU), VAT is deducted automatically from your order in the shopping basket. If you're outside the UK and inside the EU customer and are VAT registered in your country, please contact us with your VAT number before placing your order so that we can set up your account correctly (so that you are not charged VAT). If you live outside the EU you are responsible for any local taxes & duties charged in your country. There are no local taxes or duties (other than VAT) in the EU.
9 Damaged or defective goods
We aim to supply top quality goods, which are completely free from defects in materials and workmanship, but we ask that you inspect your goods for defects or damage once you receive them. If it looks like there might be something wrong with your products, please notify us as soon as possible, so that we can arrange a full refund or replacement. Damages and shortages must be notified within 14 working days of delivery (or within a reasonable time after discovery of the problem). You’re entitled to reject the goods and receive a full refund, or have the faulty goods replaced free of charge. If you tell us about a problem after 14 days after delivery (or after a reasonable time of discovery) we’re entitled to either replace the goods free of charge or give you a refund.
10 Non delivery
Please let us know if your order hasn't been delivered within 10 days of our email confirming despatch. In the UK, books usually take between 2-5 days to be delivered to you, but often books arrive much sooner. We can't be responsible for lost parcels if you enter an incorrect delivery address on your order. Please check your order carefully before you submit it. If you do spot an error let us know as soon as possible so that we can do our best to rectify it.
Any problems or questions, please get in touch.